Shipping policy

All orders are processed within 24 - 72 hours of placement on the website and will be shipped within 2 - 3 business days.

Red Admiral Kids is not responsible for package deliveries affected by an invalid or old address provided at the time of purchase by the customer. If a package shows delivered to your shipping address from the carrier it is the customer’s responsibility to file a claim with the carriers. Once a package has left our facility, Red Admiral Kids is not responsible for delays caused by the shipping carrier or package being shown as delivered but not received.

To file your UPS claim: https://www.ups.com/guestclaims/create?loc=en_US

To file your USPS claim: https://www.usps.com/help/claims.htm

Please make certain that you are shipping to a secure location as we will not process refunds or re-deliver once the tracking shows delivery confirmation.

If your item is damaged please email us with your order number, picture and a description of damages occurring during shipment.